Refund Policy
At ESA Letter Colorado, we offer a money-back guarantee in the situations listed below:
Situation
* Therapist Denies ESA Letter or PSD Letter Request
* Missed Delivery of Recommendation (24-48 hours)
* Recommendation not verified by the therapist
* Immediate Order Cancellation
* Change of Mind After Successful Recommendation
* Landlord or Airline denial due to a lack of awareness of ESA laws
* Landlord/Airline Denial Due to Lack of ESA Law Awareness
Refund Available?
Yes (100%)
Yes (100%)
Yes (100%)
No
No
No
No
Our refund policy is designed so our licensed healthcare professionals (LHCPs) can focus on helping people who truly need support.
Please note: ESA laws may change in the future. If new rules affect how ESAs are accepted for housing, travel, or other situations, refunds will not be available. Once your licensed provider has completed your evaluation under the current laws, their job is considered fulfilled.
We know legal rules can sometimes feel complicated. If you have any questions about your order or refund eligibility, our support team is always ready to assist you.